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Refund policy
Refund Policy
Last updated: 03 January 2026
Returns Policy
Due to the medical and clinical nature of our products, we do not accept returns or offer refunds on any items once they have been dispatched. This policy is in place to ensure the safety, sterility, and integrity of all medical-grade products we supply.
Wrong or Incorrect Products
If you have received the wrong product, please contact us within 7 days of delivery. We will arrange for a replacement or full refund.
Important conditions:
- The product must be unopened and in its original sealed packaging
- You must provide photographic evidence of the incorrect item received
- Products must be returned in their original condition
To report an incorrect order, please contact us at info@lkmaesthetics.com with your order number and photographs of the product received.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of delivery with photographic evidence. We will arrange for a replacement or refund once the issue has been verified.
Contact Us
If you have any questions about our refund policy, please contact us at:
- Email: info@lkmaesthetics.com
- Phone: 0161 527 2220
